At Phoenix Enterprises, we ensure quality products and customer satisfaction.

Eligibility for Return / Replacement

Returns or replacements are accepted only if:

  • The product is damaged during transit

  • The wrong item was delivered

  • Manufacturing defect is reported

Conditions

  • Request must be raised within 48 hours of delivery

  • Product must be unused and in original packaging

  • Unboxing video or clear images are mandatory

Non-Returnable Items

  • Customized or made-to-order products

  • Items damaged due to customer mishandling

Process

Once approved, we will arrange:

  • Replacement or

  • Store credit / refund (as applicable)

Refunds will be processed within 7–10 working days.